PRIVACY POLICY
This Privacy Policy explains how Kingston 11eleven collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services. We are committed to protecting your privacy and complying with UK GDPR and the Data Protection Act 2018.
If you disagree with any part of this policy, please do not use our website or services.
1. WHO WE ARE
Kingston 11eleven
Luton, Bedfordshire, United Kingdom
Email: info@kingston11eleven.co.uk
Phone: 01582 932475
We provide food delivery, collection, and catering services for customers across Luton and surrounding areas.
2. INFORMATION WE COLLECT
Information you provide directly
Full name
Phone number
Email address
Delivery address
Postcode
Order details and selected food items
Preferred delivery time
Notes or special requests
Catering/event details
Messages sent through contact forms
Information collected automatically
IP address
Browser type
Device information
Pages viewed
Time spent on the site
Cookies and usage data
Information from communication
If you contact us by phone, email, WhatsApp or form, we may store:
The content of the conversation
Order details
Customer service notes
3. HOW WE USE YOUR INFORMATION
We use your information to:
Process food orders and deliveries
Contact you to confirm your order
Arrange and provide catering services
Respond to enquiries
Improve website performance
Maintain internal business records
Ensure site security
Prevent fraud or misuse
We do not use automated decision-making or profiling.
4. LEGAL BASIS FOR PROCESSING
We process data under the following legal grounds:
Contractual necessity
To fulfil your food order, deliver items, or provide catering.
Legitimate interests
To improve operations, enhance security, and respond to enquiries.
Consent
For optional fields, cookies, and information you freely submit.
Legal obligations
For accounting, fraud prevention, or compliance with UK law.
5. HOW WE STORE AND PROTECT YOUR DATA
Your information is stored securely using:
Encrypted website connections (SSL)
Secure hosting servers
Password-protected systems
Limited staff access
Regular security monitoring
We do not store payment card details on our website.
6. SHARING YOUR INFORMATION
We do not sell, rent, or share your personal data with advertisers.
We may share limited information with:
Delivery drivers (name, address, phone)
Website hosting and technical providers
Email and security service providers
All partners must comply with GDPR and handle data securely.
We may disclose information if required by law enforcement or legal obligation.
7. HOW LONG WE KEEP YOUR INFORMATION
We keep data only for as long as necessary:
Food orders: up to 12 months
Catering/event enquiries: up to 24 months
Contact form messages: up to 12 months
Technical logs/cookies: depending on browser or system settings
After this, data is safely deleted.
8. COOKIES & TRACKING TECHNOLOGY
Our website may use cookies to:
Analyse website traffic
Remember preferences
Improve performance
Enhance security
You can disable cookies in your browser settings at any time.
9. YOUR GDPR RIGHTS
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Request a copy of your data
Object to certain processing
Withdraw consent at any time
To exercise these rights, contact us at: info@kingston11eleven.co.uk
We aim to respond within 30 days.
10. CHILDREN’S PRIVACY
We do not knowingly collect information from anyone under 16.
If such data is submitted, it will be deleted immediately.
11. LINKS TO OTHER WEBSITES
Our website may contain links to external sites.
We are not responsible for their privacy practices.
We recommend reviewing their policies before providing personal data.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy occasionally to reflect legal or operational changes.
The latest version will always be available on this page.
13. CONTACT US
For questions regarding this Privacy Policy or your data rights, please contact:
Kingston 11eleven
Email: info@kingston11eleven.co.uk
Phone: 01582 932475